Services

Undercover Dining

Mystery Shopping for Restaurants & Bars

Florida Food Safety Systems offers mystery shopping services for restaurants, bars, and other hospitality-based businesses with our Undercover Dining Services.

Mystery shopping gives business owners an inside look, from the customer’s perspective, at what really happens in their establishments.

The Undercover Dining Services offered by Florida Food Safety Systems places enhanced scrutiny on how well your staff is adhering to governmental regulations including COVID-19 reopening guidelines. We will monitor social distancing practices, mask usage, and enhanced sanitation practices.

We Handpick our Undercover Diners

Our Undercover Diners have the training and experience to know how a customer should be treated.

All of our Undercover Diners have some connection to the hospitality industry. Most are previous employees at bars, restaurants, and other establishments that serve alcohol or operate commercial kitchens.

They all have received Responsible Vendor Training and are either ServSafe Manager or SafeStaff Food Handler certified.

Our Undercover Diners blend in with your regular patrons, from casual neighborhood pub to full-on tourist, to high-end restaurants and everything in between.

Our Undercover Diners work in teams of 2 or 3 and typically perform 2-3 site visits to prepare a comprehensive assessment of their experience.

What We Assess

After their visit(s), our Undercover Diners will prepare a report detailing their experience at your establishment including information about:

  • The cleanliness and ambiance of the location
  • The quality of customer service received from all staff members
  • The quality & presentation of the food and/or beverage
  • Staff compliance with governmental guidelines for Food Safety
  • Staff compliance with COVID-19 reopening regulations and guidelines

Mystery Shopping for Restaurants & Bars

Florida Food Safety Systems offers mystery shopping services for restaurants, bars, and other hospitality-based businesses with our Undercover Dining Services.

Mystery shopping gives business owners an inside look, from the customer’s perspective, at what really happens in their establishments.

The Undercover Dining Services offered by Florida Food Safety Systems places enhanced scrutiny on how well your staff is adhering to governmental regulations including COVID-19 reopening guidelines. We will monitor social distancing practices, mask usage, and enhanced sanitation practices.

We Handpick our Undercover Diners

Our Undercover Diners have the training and experience to know how a customer should be treated in the hospitality industry.

All of our Undercover Diners have some connection to the hospitality industry. Most are previous employees at bars, restaurants, and other establishments that serve alcohol or operate commercial kitchens.

They all have received Responsible Vendor Training and are either ServSafe Manager or SafeStaff Food Handler certified.

Our Undercover Diners blend in with your regular patrons, from casual neighborhood pub to full-on tourist, to high-end restaurants and everything in between.

Our Undercover Diners work in teams of 2 or 3 and typically perform 2-3 site visits to prepare a comprehensive assessment of their experience.

What We Assess

After their visit(s), our Undercover Diners will prepare a report detailing their experience at your establishment including information about:

  • The cleanliness and ambiance of the location
  • The quality of customer service received from all staff members
  • The quality & presentation of the food and/or beverage
  • Staff compliance with governmental guidelines for Food Safety
  • Staff compliance with COVID-19 reopening regulations and guidelines
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COVID-19 Consulting

Our COVID-19 Consulting Services are designed to help business owners and operators navigate the ever-changing governmental regulations and guidelines required to safely reopen their establishments.

Undercover Dining

Our Undercover Dining Services give you, the business owner, a fresh look at the experience offered to your guests.  You will receive a report detailing our undercover diners' experience, including food quality and staff interactions.

Sanitation Inspections

Our Sanitation Inspections include a top-to-bottom inspection and grading of your commercial kitchen using the same criteria required by the state of Florida. We will train your staff to help correct any deficiencies found. 

 

Staff Training & Certification

Our staff training includes classes in English and Spanish for ServSafe Food Managers, SafeStaff Food Handlers, and Responsible Vendor training to comply with Florida’s stringent governmental regulations.

Food Safety Consulting

Our Food Safety Consulting Services help business owners ensure their commercial kitchens operate efficiently and in compliance with governmental regulations in their daily operations.

Emergency Response Team

Florida Food Safety Systems is available 24/7 with our Emergency Response Team to address your commercial kitchen emergencies. We specialize in helping the hospitality industry recover from emergency regulatory shutdowns.

Some of our Clients